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The Property Maintenance (Code Compliance) Division works with residents, businesses and contractors to ensure Upper Arlington properties are properly maintained and cared for, with the goal of preserving the community’s outstanding physical assets. The division responds to complaints filed relative to code violations of the Unified Development Ordinance, the Property Maintenance Code, and portions of the General Offenses Code, Streets and Services Code, and Building Code.

Property maintenance violations are primarily complaint driven, however the Code Compliance Officer will often observe additional violations during neighborhood patrols. The City strives to work with property owners to ensure voluntary compliance is achieved.

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THE COMPLAINT PROCESS

Commons violations include:

  • High grass and weeds
  • Flaking paint on buildings
  • Illegal temporary signage
  • Excess lighting
  • Trash and debris
  • Noise

Once a complaint has been received, a case file is opened and an officer conducts an inspection of the alleged violation. If a violation is found to exist, a written Notice of Violation is sent to the owner of the subject property. The notice outlines the specific violation(s), the applicable codes prohibiting such activity, and any corrective measures necessary for compliance.

A timeframe for compliance is established, indicating when a re-inspection will take place. An officer may issue a deadline extension if:

  • Substantial progress has been made toward compliance;
  • Weather conditions make it difficult to correct the violation; or
  • Mitigating circumstances exist that warrant a deadline extension.

Most code violations are brought into compliance quickly. However, there are some instances where violations are not resolved in a timely manner and are therefore subject to penalties. In most cases, violations are subject to a maximum $150 per offense per day. A few violations are classified as fourth degree misdemeanors and are subject to a maximum of $250 and/or a maximum 30 days in jail/offense.

To file a Property Maintenance complaint, you must know the street address of the property in question. The Property Maintenance Division will make every effort to bring code violations into compliance.

Anonymous complaints may be submitted via Viewpoint Cloud, where you will have to make an account in order to submit a request. You can also upload pictures and keep track of the complaint.

The City also offers a convenient means for residents to report issues such as potholes and broken streetlights through our UA Click2Fix smartphone app. Once you have downloaded the app, you can quickly and easily report problems from your smartphone, including sending photographs, and letting the apps geolocation tool pinpoint where the issue is as you send in your report. To get the UA Click2Fix app, click the AppleApp or GooglePlay to download.

Please feel free to contact the City’s Code Compliance Officer if you have any questions or would like to file a property maintenance complaint.

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SIGN ABATEMENT
Sign Removal

The purpose of this program is to remove illegally displayed temporary signage. Per Unified Development Ordinance Article 6.06 (F)(3), the Code Compliance Officer will remove all signs place on public property or in the City right-of-way. The sign owner—if known—will be notified in writing that the sign was removed and where it can be reclaimed. If the owner fails to respond within 15 days, the sign will be disposed of.

The Property Maintenance Division confiscates the following types of signs: business advertisement, contractor, garage sale, lost pet, political, for sale and other various illegally displayed signs.

GRASS & WEED ABATEMENT
Weeds and Grass

The proper care and maintenance of property and landscaping benefits the entire community. Per Property Maintenance Code (PMC) 302.4, grass must not exceed 10 inches in height and properties should be kept free of noxious weeds such as thistle, burdock, jimson, ragweed, poison ivy, poison oak and poison sumac. The planting of wood or herbaceous plants (except groundcovers or mowed lawn) is not permitted in the public street right-of-way, unless a permit has been secured from the Parks & Forestry Division.

Failure to comply with these guidelines could result in the property owner/resident receiving a notice from the City to rectify the situation within five days of receipt of said notice. After five days, the City will make arrangements to cut the grass/weeds at the owner’s expense. The property owner/resident is responsible for maintaining the lawn/grass and eliminating the noxious weeds throughout the year (only one written notification will be sent to the property owner/resident during each calendar year).

TRASH & LITTER ABATEMENT
Trash Code Compliance

Property Maintenance Code (PMC) 307.1 requires all exterior property and premises, and the interior of every structure, to be free from any accumulation of rubbish or garbage. Property Maintenance Code (PMC) 307.3 requires every occupant of a structure to dispose of garbage in a clean and sanitary manner by placing such garbage in approved garbage containers.

Upon receipt of a complaint, Property Maintenance verifies the violation and then issues a written notice to the property owner and/or resident. A seven-day period is provided for correction. In instances of non-compliance, the division will issue a “Work Order” authorizing the City’s solid waste contractor to abate the rubbish, garbage and/or improperly stored items from the property. Abatement costs are assessed to the property taxes as a lien.

FAQs

Sidewalks (7)

Yes. You may hire a contractor or do the actual work yourself. Please make sure that you follow the approved methods of repair/correction, as outlined in the sidewalk notification letter. Any repair that is not approved will be repaired directly by the City and the cost will be billed or assessed back to you.

Typically a permit is required from the Engineering Division when sidewalks are replaced in the public right-of-way. However, the January 2019 sidewalk repair notices mailed to non-compliant properties also function as the permit for purposes of the Sidewalk Maintenance Program. A free permit from the Parks & Forestry Division is required when excavation is performed within 10 feet of a street tree. Permits are not required for leveling or grinding of existing concrete sidewalks.

The City charges the property owner a per-panel price based on the winning bid received for the project. It is not possible to know the exact price per panel until the bid has been awarded. As a frame of reference, costs for the 2018 Sidewalk Maintenance Program were $190 per four-inch panel and $225 per six-inch panel. Please note: the costs for the 2019 Sidewalk Maintenance Program may be higher or lower.

The City will only be replacing the sidewalk panels identified in the notification that you received and is unable to facilitate additional repairs. The scope and quantity of repairs is the predetermined amount on which the contractor has based their price. If you would like to have additional concrete work or repairs performed at your property, we encourage you to seek a private contractor.

Sidewalks are inspected according to criteria outlined in City Code 901.03.

Access to your residence includes the driveway, sidewalk within the driveway, driveway apron and driveway gutter. The property owner is responsible for maintenance and repairs of all parts of the driveway access per City Code 901.06. It is the City’s policy not to replace defective or deteriorated driveway entrances at the City’s expense unless the curb and gutter in the entire block is being replaced by the City as part of a street reconstruction project.

The City will choose the lowest bid contractor to perform the repairs. The contractor chosen will decide the method of repair to be performed. For the 2018 Sidewalk Maintenance Program, the only method of repair utilized was panel replacement. The City anticipates a similar approach for the 2019 Sidewalk Maintenance Program Contract.

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CONTACT PROPERTY MAINTENANCE

The City’s website is designed to provide 24/7 access to useful information about City departments, services, public meetings, special projects, events, legislation and more. If you are unable to find what you are looking for on this page or in our FAQ section, please complete the webform below. It will be directed straight to staff in the department listed above.

PLEASE NOTE: This is not an emergency reporting system. Requests are addressed during regular work hours of 8 am-5 pm, Monday-Friday. If you need to report an emergency situation, please call 9-1-1.

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