skip to Main Content
Coronavirus Awareness & Preparedness

Coronavirus Awareness & Preparedness

March 23, 2020 Update (1 pm)
PLEASE NOTE: We are making daily updates to this page, so please check back frequently to make sure you have the most current information.

The City of Upper Arlington continues to make adjustments to its operations as a result of the evolving Coronavirus 2019 (COVID-19) situation. Limited City operations will continue, and we remain committed to serving the community; however, residents can expect a reduction in non-essential service levels. The adjustments we are making are appropriate given the current situation and are consistent with the Ohio Governor’s social distancing orders and recommendations made by State and local health departments.

Further adjustments may be necessary in the days ahead, and we strongly encourage residents to check this page frequently for updates. We appreciate your understanding at this time.

We also wish to remind all our residents that we are facing this challenge together. We have many older adults or other residents with chronic health conditions who are considered at high risk in our community. We also have many residents who work in the healthcare industry and other fields who are going to be working many long hours and experiencing other challenges in the weeks ahead. Know who your neighbors are and check in regularly to make sure they have the support and supplies they need, or offer to help with simple things like checking in on their pets or running a quick errand.

We recognize that there are many items to consider as we make adjustments to our operations, and we encourage you contact us if you have questions or suggestions for us by clicking here.

Daily Operations

Effective Monday, March 16 and until further notice, a majority of our office personnel will be working from home and can respond to emails and phone calls remotely.

Public Safety Operations
The City’s Police, Fire and EMS services are continuing. We do however have the following requests:

  • Both firehouses are fully operational, but to avoid putting our personnel or yourselves at risk, please DO NOT visit either station. If you have a medical concern, contact your doctor or call 911 for a medical emergency.
  • The Fire Division has a robust standard operating procedure for protecting paramedics when they assist residents who are experiencing symptoms consistent with a contagious disease of any kind. These protocols are comprehensive and appropriate for emergency medical runs that could involve a patient suffering from COVID-19.
  • The Police Desk at the Municipal Services Center remains open. However, if you need to speak with an officer or wish to make a report that can be completed by telephone instead of coming in, please call 614-459-2800.
  • Police officers are using social distancing protocols when assisting the public, such as wearing gloves and keeping a minimum of six feet between themselves and others. If it is not possible to file a report or address an issue by telephone, and you require an officer visit at your home or business, be prepared to meet the officer outside the premises.

Municipal Services Center
The Municipal Services Center is closed for general gatherings, meetings, events and Concourse Gallery viewings through the end of April.

EFFECTIVE TUESDAY, MARCH 17 – The Finance and Community Development front desks are closed. We strongly encourage the public to conduct any business with the City online as much as possible.

Residential and Commercial Building Plans – these can be submitted online. Click here to visit the Community Development Department webpage for details. If you have hard copy plans, get them scanned so that you can submit them electronically. If this is not possible, a drop-off table is available in the lobby of the Municipal Services Center, however appointments are now required for any paper plan drop-offs or pickups. Call 614-583-5070 for details.

Building Inspections – The following adjustments are being made for building inspections in order to ensure the safety of our personnel and the public:

  • Effective Thursday, March 19 – water heater or furnace inspections will no longer be provided.
  • Effective Monday, March 23 – our inspectors will no longer inspect residential structures are that currently occupied.
  • During any interior inspections, the building, floor or area to be inspected must be vacated by any workers/persons before the inspector enters to complete the inspection.
  • Our inspectors have the right to cancel an inspection if someone at the site is displaying signs of illness or workers have been asked to self-quarantine.

Property Inspections/Code Violations
The Community Development Department has put its proactive inspections on hold and will only focus on addressing property maintenance complaints that involve a health and safety concern for others, such as the accumulation of trash. You can either file a complaint using the UAClick2Fix app or by clicking here.

Public Service Operations
Effective Thursday, March 19, the Public Service Department is transitioning to essential operations with a reduced staffing rotation Monday-Friday. Focus will be on:

  • Electrical Operations
    • Maintaining traffic signals and streetlights
    • Emergency electrical repairs that present a safety issue
    • Preventive maintenance as needed
    • Providing generator power if needed
    • Building maintenance
    • Other repairs as schedule allows
  • Public Works and Fleet
    • Sanitary sewer backups
    • Pothole patching
    • Traffic sign damage
    • Police and Fire vehicle repairs
    • Damaged catch basins
    • Large dead animal removal from streets
    • Fire hydrant damage
    • Street debris
    • Street and private property flooding
    • Public works vehicle repairs

Engineering and Construction Projects
More updates will follow, but Engineering anticipates delays in the start of construction projects.

Solid Waste Services
Local Waste Services is continuing to provide the community with timely solid waste services per the regular schedule and recognizes that proper sanitation is a vital component of public health. They are closely monitoring the situation and following appropriate health and safety guidelines, and while their goal is to continue to provide service without interruption, as circumstances evolve some delays and adjustments may be necessary.

  • Here are some requests from Local Waste that we ask residents to follow to help protect the safety of their workers and to ensure uninterrupted service.
  • Bag all trash before placing in your trash container to reduce workers’ exposure to items such as tissues and other personal hygiene products.
  • Recyclables should still be loose, but make sure you are following the proper recycling guidelines. Click here for more.
  • Place trash at the curb the night before your regularly scheduled collection – route times may be adjusted.
  • To avoid high call volumes, use Local Waste’s Customer Service Portal, if you need to report missed collection or have a service question.

Miscellaneous Service/Payment Options

  • UTILITY BILL PAYMENTS – If you need to pay your semi-annual utility bill (trash, stormwater), you may do so online, by clicking here. It is also possible to drop your payment off in the overnight drop-box in the parking lot facing Kenny Road, OR you can mail payment to City of Upper Arlington, P.O. Box 183187, Columbus, OH 43218-3187.
  • INCOME TAX FILINGS – Income tax filings and payments can be made online via the Regional Income Tax Agency (RITA), by clicking here. Tax filings and payments will also be accepted in the overnight drop-box in the parking lot facing Kenny Road. Or you can mail directly to RITA, P.O. Box 6600, Cleveland, OH 44101-2004.
  • INCOME TAX QUESTIONS – If you have any income tax questions, RITA is offering extended call center hours now through April 15, at 1-800-860-7482. Click here for more.
  • TRAFFIC TICKETS – these may be paid online by clicking here. Additionally, the City has a payment kiosk in the entry lobby of the Municipal Services Center.
  • MAYORS COURT PAYMENTS – Mayor’s Court will be formally closed until Thursday, April 23. If you have a pending court date, you may pay online or address your case on April 23, beginning at Noon. All mandatory minor violations have been cleared to pay online without a court appearance. Speedy trial shall not apply due to the state of emergency.
  • FINGERPRINTING (WEBCHECK) SERVICES – The City will continue to provide Webcheck fingerprinting services (M-F, 8 am-5 pm) via the Police Desk (hard copy ink fingerprinting is not being provided at this time). Please come ready to pay with a credit card using the lobby kiosk (immediately to your right as you enter the building), before heading to the Police Desk to have your fingerprints taken.
  • SEASONAL EMPLOYMENT – The City will continue to accept online employment applications and conduct pre-employment processes. Applicants will be notified through email and phone calls during the review and selection process. Click here to view available job postings.

Cancellations and Closures

    • PUBLIC MEETINGS – all City public meetings, including City Council and Boards and Commissions are cancelled through the end of April 2020
    • UPPER ARLINGTON SENIOR CENTER – The Center is closed effective Monday, March 16, 2020 through the end of April 2020
    • AMELITA MIROLO BARN – the Barn (located in Sunny 95 Park) The Amelita Mirolo Barn is closed effective Saturday, March 14 through the end of April and all scheduled activities are cancelled. Refunds will be made in full for all cancellations.
    • RESERVABLE PARK SHELTERS – all reservable park shelter reservations are being cancelled effective Saturday, March 14 through the end of April. Refunds will be made in full for all cancellations.
    • SUNDAY SWIM AT UA HIGH SCHOOL – cancelled through the end of April.
    • CITY EVENTS, PARKS & RECREATION PROGRAMSall City sponsored events and Parks & Recreation Department programs are cancelled through the end of April. Refunds will be made in full for all sessions canceled.
    • ATHLETIC FIELDS – Decisions will be made in the next few weeks regarding when the use of athletic fields will begin for the season.
    • PARKS All City parks are open per regular guidelines. Per the March 22 Governor’s “Stay in Place Order,” all public playgrounds on City and UA Schools’ property are now closed.
    • PARK RESTROOMS – The opening of park restrooms is being delayed due to concerns about maintaining a safe, germ free environment for the public. The Thompson Park North Shelter and Sunny 95 Park restrooms are closed.


Additional Resources for Residents
This information has moved to our COVID-19 Community Resources page.

Help for Our Seniors
If you are a senior or you know a senior, we want to hear from you so that our CARES team can keep in touch through the pandemic, making sure our older adults have the help and resources they need. Click here to email us or call us at 614-583-5320. Please provide your name, address, phone number and email to be added to our database. 

What the City’s Administration Team Is Doing

As the City works to stay current on the continually evolving Coronavirus (COVID-19) situation occurring across the nation, and now in Ohio, our leadership team is reviewing, updating and implementing appropriate preparedness and response protocols.

Our primary goals are as follows:

  • To protect employees and their families from a potential spread of COVID-19.
  • To continue to provide services for the residents of Upper Arlington to the greatest extent possible.
  • To do our part to help educate residents and take preventive measures to minimize the spread of COVID-19 in the event that it reaches the region.
  • To do what we can to support our community’s at-risk populations—namely older adults and individuals with compromised health conditions.

Administrative Memorandum
The City Manager has signed an updated Administrative Memorandum outlining the City’s Contagious Disease Outbreak Policy. All employees are required to acknowledge that they have received and read this Administration Memorandum by printing, signing and returning an attached acknowledgement form.

Workplace Safety
Signs have been posted at entryways, customer service areas and in restrooms to remind Staff and the public of the simple steps that we all should take to prevent the spread of disease—such as frequent hand washing, avoiding direct contact with others, keeping surfaces clean, etc. Disinfectant wipes have been placed at communal locations. While hand sanitizer is currently in short supply, this will be made available at the same locations as soon as possible.

Training and Travel
The City Manager has directed that employees should cancel any work travel plans (conferences and training) scheduled outside the Columbus metropolitan area for the foreseeable future. Employees are asked to notify their supervisor and/or Human Resources if they return from a vacation to an area or country that has been identified by the Centers for Disease Control as a “high risk location” for COVID-19.


The City is adjusting its operations in response to COVID-19. Basic City operations will continue, and we remain committed to serving the community; however, we have reduced non-essential service levels. These adjustments are appropriate given the current situation and are consistent with the Ohio Governor’s social distancing orders. We recognize that there are many items to consider and we also want to make sure we are meeting the needs of our residents. We therefore encourage you contact us if you have questions, suggestions, ideas or needs that we should be aware of to help improve our response to this rapidly evolving situation. Please complete and submit this form. You will hear back from a member of Staff about your query or idea within one business day. Thank you.

Back To Top