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Corona Virus

COVID Service Updates

August, 2021 Update

Effective August 5, 2021, Columbus Public Health and Franklin County Public Health have issued a mask advisory, urging everyone to wear a mask indoors and in crowded areas regardless of vaccine status until further notice. The advisory follows the Centers for Disease Control and Prevention’s (CDC) guidance for an area with substantial community spread of COVID-19. Franklin County is seeing substantial community transmission of the virus, primarily attributed to the Delta variant. Preliminary evidence suggests that fully vaccinated people who do become infected (breakthrough cases) with the Delta variant can be infectious and can spread the virus to others.

“The best way to protect yourself and your loved ones from hospitalization and death from COVID-19 is to get vaccinated,” says Columbus Health Commissioner Dr. Mysheika Roberts. “And wearing a mask is another layer of prevention that will help protect yourself and others.”




The City continues to make adjustments to its operations as a result of the evolving Coronavirus 2019 (COVID-19) situation. We remain committed to serving the community, and any adjustments made are appropriate given the current situation and are consistent with recommendations made by State and local health departments.

Daily Operations


  • The Fire Division has a robust standard operating procedure for protecting paramedics when they assist residents who are experiencing symptoms consistent with a contagious disease of any kind. These protocols are comprehensive and appropriate for emergency medical runs that could involve a patient suffering from COVID-19.
  • The Police Desk at the Municipal Services Center remains open. However, if you need to speak with an officer or wish to make a report that can be completed by telephone instead of coming in, please call 614-459-2800.

We encourage you to contact us by phone during regular office hours (M-F, 8 am-5 pm) or to conduct business with us electronically. If onsite customer service is necessary, please make an appointment. For recent travelers, please adhere to State Travel Advisory guidelines before scheduling appointments. Other guidelines include:

  • FACEMASK REQUIREDFor health and safety reasons and per the Franklin County Public Health Mask Advisory, visitors, contractors and employees interacting with customers are advised to wear a facemask before entering and keep their facemask on while inside this building. Our staff members may refuse to provide service to anyone not wearing a facemask.
  • FOLLOW OUR SAFETY GUIDELINES – If standing in line for service, maintain an appropriate distance from others. Credit card payments are preferred instead of cash.

Residential and Commercial Building Plans
Residential and commercial building plans can be submitted online. Visit the Community Development Department webpage for details. If you have hard copy plans, get them scanned so that you can submit them electronically. Please make an appointment for any paper plan drop-offs or pickups. Call 614-583-5070 for details.

Property Inspections/Code Violations
Staff is available to address property maintenance complaints that involve a health and safety concern for others, such as the accumulation of trash. You can either file a complaint using the UAClick2Fix app or through our I Want To… online portal.

The Public Service Center is open to visitors, but appointments are strongly encouraged. Contact Public Service here to request an appointment.

Miscellaneous Service/Payment Options

  • UTILITY BILL PAYMENTS – If you need to pay your semi-annual utility bill (trash, stormwater), you may do so online. It is also possible to drop your payment off in the overnight drop-box in the parking lot facing Kenny Road, OR you can mail payment to City of Upper Arlington, P.O. Box 183187, Columbus, OH 43218-3187.
  • TRAFFIC TICKETS – these may be paid online with Mayor’s Court. Additionally, the City has a payment kiosk in the entry lobby of the Municipal Services Center.
  • MAYORS COURT PAYMENTS – Defendants are asked to follow court protocol guidelines that are contained in their notice.
      • Credit card payments at
      • Cash or credit card via the JACK kiosk terminal in the lobby by the entrance
      • Use our overnight drop-box in the MSC Kenny Rd parking lot for tickets, fines & costs, and restitution only (include payer’s name and/or account # for confirmation purpose)
      • Questions? Call 614-583-5060
      • Call 614-583-5060
  • FINGERPRINTING (WEBCHECK) SERVICES – The City is continuing to provide Webcheck fingerprinting services (M-F, 8 am-5 pm) via the Police Desk (hard copy ink fingerprinting is not being provided at this time). Please come ready to pay with a credit card using the lobby kiosk (immediately to your right as you enter the building), before heading to the Police Desk to have your fingerprints taken.

    The City is adjusting its operations in response to COVID-19. Basic City operations will continue, and we remain committed to serving the community; however, we have reduced non-essential service levels. These adjustments are appropriate given the current situation and are consistent with the Ohio Governor’s social distancing orders. We recognize that there are many items to consider and we also want to make sure we are meeting the needs of our residents. We therefore encourage you contact us if you have questions, suggestions, ideas or needs that we should be aware of to help improve our response to this rapidly evolving situation. Please complete and submit this form. You will hear back from a member of Staff about your query or idea within one business day. Thank you.

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