May 27, 2020 Update
PLEASE NOTE: We are making regular updates to this page, so please check back frequently to make sure you have the most current information.
The City of Upper Arlington continues to make adjustments to its operations as a result of the evolving Coronavirus 2019 (COVID-19) situation. Limited City operations will continue, and we remain committed to serving the community; however, residents can expect a reduction in non-essential service levels. The adjustments we are making are appropriate given the current situation and are consistent with the Ohio Governor’s social distancing orders and recommendations made by State and local health departments.
We also wish to remind all our residents that we are facing this challenge together. We have many older adults or other residents with chronic health conditions who are considered at high risk in our community. We also have many residents who work in the healthcare industry and other fields who are going to be working many long hours and experiencing other challenges in the weeks ahead. Know who your neighbors are and check in regularly to make sure they have the support and supplies they need, or offer to help with simple things like checking in on their pets or running a quick errand.
We recognize that there are many items to consider as we make adjustments to our operations, and we encourage you contact us if you have questions or suggestions for us please email.
Many office personnel are working from home and can respond to emails and phone calls remotely.
PUBLIC SAFETY OPERATIONS
The City’s Police, Fire and EMS services are continuing. We do however have the following requests:
- Both firehouses are fully operational, but to avoid putting our personnel or yourselves at risk, please DO NOT visit either station. If you have a medical concern, contact your doctor or call 911 for a medical emergency.
- The Fire Division has a robust standard operating procedure for protecting paramedics when they assist residents who are experiencing symptoms consistent with a contagious disease of any kind. These protocols are comprehensive and appropriate for emergency medical runs that could involve a patient suffering from COVID-19.
- The Police Desk at the Municipal Services Center remains open. However, if you need to speak with an officer or wish to make a report that can be completed by telephone instead of coming in, please call 614-459-2800.
- Police officers are using social distancing protocols when assisting the public, such as wearing gloves and keeping a minimum of six feet between themselves and others. If it is not possible to file a report or address an issue by telephone, and you require an officer visit at your home or business, be prepared to meet the officer outside the premises.
MUNICIPAL SERVICES CENTER
The Municipal Services Center is open for limited onsite customer service support at our Finance and Community Development Front Desk during regular office hours of Monday-Friday, 8 am-5 pm, with the following requirements:
- ELECTRONIC TRANSACTIONS OR APPOINTMENTS PREFERRED – To limit the number of customers in the building at one time, we encourage you to conduct business with us electronically. If you require onsite service, please contact us in advance to request an appointment.
- FACEMASK REQUIRED – For health and safety reasons, visitors, contractors and employees interacting with customers must wear a face mask before entering and keep their facemask on while inside this building. Our staff members will refuse to provide service to anyone not wearing a facemask.
- FOLLOW OUR SAFETY GUIDELINES – If standing in line for service, use the spacing markers on the floor as your guide for keeping an appropriate distance from others. Credit card payments are preferred instead of cash.
- PUBLIC RESTROOMS REMAIN CLOSED AT THIS TIME
- The building remains closed for general gatherings, events, Concourse Gallery viewings and a majority of meetings until further notice.
Residential and Commercial Building Plans
Residential and commercial building plans can be submitted online. Visit the Community Development Department webpage for details. If you have hard copy plans, get them scanned so that you can submit them electronically. Appointments are now required for any paper plan drop-offs or pickups. Call 614-583-5070 for details.
The following adjustments have been made for building inspections in order to ensure the safety of our personnel and the public:
- Water heater and furnace inspections are not being provided at this time.
- All building-related inspections (building, electrical, mechanical, insulation, and Certificate of Occupancy) for occupied residential structures may be considered for remote inspections, however, based on the size and/or complexity of the project it may not be possible to conduct remotely.
- Proclamation and Executive Order – Remote Inspections – dated April 14, 2020
- Remote Virtual Inspection Guidelines – dated April 14, 2020
- Remote Inspection Release Hold Harmless Indemnification and Waiver – dated April 14, 2020
- During any interior inspections, the building, floor or area to be inspected must be vacated by any workers/persons before the inspector enters to complete the inspection.
- Our inspectors have the right to cancel an inspection if someone at the site is displaying signs of illness or workers have been asked to self-quarantine.
Property Inspections/Code Violations
Staff is available to address property maintenance complaints that involve a health and safety concern for others, such as the accumulation of trash. You can either file a complaint using the UAClick2Fix app or through our I Want To… online portal.
PUBLIC SERVICE OPERATIONS
The Public Service Center is open to visitors, but appointments are strongly encouraged. Contact Public Service here to request an appointment.
Engineering and Construction Projects
Most 2020 construction projects are expected to proceed on schedule. Stay up to date using the 2020 project list.
Solid Waste Services
Local Waste Services is continuing to provide the community with timely solid waste services per the regular schedule and recognizes that proper sanitation is a vital component of public health. They are closely monitoring the situation and following appropriate health and safety guidelines, and while their goal is to continue to provide service without interruption, as circumstances evolve some delays and adjustments may be necessary.
Here are some requests from Local Waste that we ask residents to follow to help protect the safety of their workers and to ensure uninterrupted service:
- Bag all trash before placing in your trash container to reduce workers’ exposure to items such as tissues and other personal hygiene products.
- Recyclables should still be loose, but make sure you are following the proper recycling guidelines. Click here for more.
- Place trash at the curb the night before your regularly scheduled collection – route times may be adjusted.
- To avoid high call volumes, use Local Waste’s Customer Service portal, if you need to report missed collection or have a service question.
Miscellaneous Service/Payment Options
- UTILITY BILL PAYMENTS – If you need to pay your semi-annual utility bill (trash, stormwater), you may do so online. It is also possible to drop your payment off in the overnight drop-box in the parking lot facing Kenny Road, OR you can mail payment to City of Upper Arlington, P.O. Box 183187, Columbus, OH 43218-3187.
- INCOME TAX FILINGS – The 2019 federal, state and local tax filing deadlines have been extended to July 15. Income tax filings and payments can be made online via Regional Income Tax Agency (RITA). Tax filings and payments will also be accepted in the overnight drop-box in the parking lot facing Kenny Road. Or you can mail directly to RITA, P.O. Box 6600, Cleveland, OH 44101-2004.
- INCOME TAX QUESTIONS – If you have any income tax questions, contact the Regional Income Tax Agency (RITA), at 1-800-860-7482 or via their online form.
- TRAFFIC TICKETS – these may be paid online with Mayor’s Court. Additionally, the City has a payment kiosk in the entry lobby of the Municipal Services Center.
- MAYORS COURT PAYMENTS – Mayor’s Court resumes operations on Thursday, May 21 via set times that are provided to defendants and/or to their attorneys. Defendants are asked to follow court protocol guidelines that are contained in their notice.
- BONDS, TICKETS, FINES & COSTS, DIVERSION, RESTITUTION
- Credit card payments at upperarlingtonoh.gov
- Cash or credit card via the JACK kiosk terminal in the lobby by the entrance
- Use our overnight drop-box in the MSC Kenny Rd parking lot for tickets, fines & costs, and restitution only (include payer’s name and/or account # for confirmation purpose)
- Questions? Call 614-583-5060
- CONTINUANCE REQUESTS
- Call 614-583-5060 | Email email@example.com
- DRIVING PRIVILEGES
- Call 614-583-5060
- BONDS, TICKETS, FINES & COSTS, DIVERSION, RESTITUTION
- FINGERPRINTING (WEBCHECK) SERVICES – The City is continuing to provide Webcheck fingerprinting services (M-F, 8 am-5 pm) via the Police Desk (hard copy ink fingerprinting is not being provided at this time). Please come ready to pay with a credit card using the lobby kiosk (immediately to your right as you enter the building), before heading to the Police Desk to have your fingerprints taken.
- SEASONAL EMPLOYMENT – The City is continuing to accept online employment applications and conduct pre-employment processes. Applicants will be notified through email and phone calls during the review and selection process. Apply or view available job postings.
Cancellations and Closures
- Council Conference Sessions and City Council Meetings – are being held remotely using Zoom video-conferencing software. Residents can log into the meeting as an attendee, or can watch via livestream on the City Council webpage or via Facebook.
- Board and Commission public meetings are being held remotely via Zoom teleconference. Residents can log into meetings, with details provided in each agenda. View the Events Calendar for meeting dates.
It is with great sadness that the Police Division has announced the cancellation of the 2020 Safety Town Program as a result of the COVID-19 pandemic. Recognizing that Safety Town is a much-loved Upper Arlington tradition, the division explored all possible options for continuing to provide this program, but concluded that the logistical challenges and risks to children, families and staff would be too great. Safety Town serves some of our community’s youngest residents in a group setting. The level of oversight required to maintain appropriate social distancing practices among these children and to keep the facilities and equipment used by students and staff properly sanitized would be prohibitive. The division is developing a series of online Safety Town videos available to all families to pass along some useful safety education while also entertaining young students this summer. Full refunds will be provided automatically to those already registered.
PARKS & RECREATION PROGRAMS AND FACILITIES
- CLASSES AND PROGRAMS – all classes and programs are cancelled through May 31, 2020. Refunds will be made in full for all sessions that are canceled.
- SENIOR CENTER – The Center is closed until further notice, subject to the Ohio Department of Health (ODH) orders requiring that older adult day care services and senior centers remain closed. Seniors can participate in Zoom chats with staff and other members (email firstname.lastname@example.org for information), and the department is exploring how to safely provide senior programming as soon as the ODH restriction is adjusted or lifted.
- 2020 POOL SEASON – The target opening date is the week of June 8 for Tremont and Devon pools ONLY (the Reed Road Water Park will not open in 2020). The modified schedule will be comprised of 90-minute sessions for up to 100 patrons per pool per session, with a 30-minute disinfection period between sessions. Activities include open swim, early morning lap swimming, water walking and aerobic classes (with restrictions), and swim lessons. Reservations and pre-payment must be made online in advance.
- SUMMER CAMPS – The target opening date for summer camps is Monday, June 8 for a 10-week program. Camp capacity is greatly reduced to meet social distancing and camper/instructor ratios, and new camp protocols will be implemented. Registered families have been notified of the re-enrollment process.
- NORTHAM TENNIS COURTS – The Northam Tennis Courts have opened for a modified season, effective May 26. Season passes and daily pass sales are available online ONLY (there will not be sales of passes at the facility). Members can reserve courts in 90-minute time blocks. Reservations must be made online in advance. Players will be required to leave the facility after play and there will be no social activities.
- AMELITA MIROLO BARN – the Barn (located in Sunny 95 Park) is closed through June 30, 2020 and all scheduled activities have been cancelled. Refunds will be made in full for all cancellations.
- RESERVABLE PARK SHELTERS – all reservable park shelter reservations are cancelled through June 30, 2020. Refunds will be made in full for all cancellations.
- ATHLETIC FIELDS – Organized use of the park athletic fields for baseball and softball ONLY begins Tuesday, May 26. Contact sports are not authorized at this time (reopening plans are currently under review).
- PARKS GENERAL – All City parks are open per regular guidelines.
- Per ODH orders, the following amenities remain closed until further notice:
- All park playgrounds
- The roller hockey/basketball court at Sunny 95 Park
- Drinking fountains
- The tennis and pickleball courts at Fancyburg, Thompson and Sunny 95 parks have reopened, effective May 26
- The fitness stations at Fancyburg Park and Thompson Park are closed until further notice.
- Per ODH orders, the following amenities remain closed until further notice:
- PARK RESTROOMS – Park restrooms are scheduled to open beginning Friday, May 29-June 2, with an increased cleaning schedule.
- Get Fresh Upper Arlington Farmers Market – the 2020 farmers market opens on schedule, effective Wednesday, May 20. Adjustments have been made to market logistics and operations to ensure the health and safety or patrons and vendors. Email email@example.com for more.
The following events have been cancelled or postponed:
- CANCELLED – Music in the Parks June concerts. A decision will be made about July concerts at a later date.
What the City’s Administration Team Is Doing
As the City works to stay current on the continually evolving Coronavirus (COVID-19) situation occurring across the nation, and now in Ohio, our leadership team is reviewing, updating and implementing appropriate preparedness and response protocols.
Our primary goals are as follows:
- To protect employees and their families from a potential spread of COVID-19.
- To continue to provide services for the residents of Upper Arlington to the greatest extent possible.
- To do our part to help educate residents and take preventive measures to minimize the spread of COVID-19 in the event that it reaches the region.
- To do what we can to support our community’s at-risk populations—namely older adults and individuals with compromised health conditions.
The City Manager has signed an updated Administrative Memorandum outlining the City’s Contagious Disease Outbreak Policy. All employees are required to acknowledge that they have received and read this Administration Memorandum by printing, signing and returning an attached acknowledgement form.
Signs have been posted at entryways, customer service areas and in restrooms to remind Staff and the public of the simple steps that we all should take to prevent the spread of disease—such as frequent hand washing, avoiding direct contact with others, keeping surfaces clean, etc. Disinfectant wipes have been placed at communal locations. While hand sanitizer is currently in short supply, this will be made available at the same locations as soon as possible.
Training and Travel
The City Manager has directed that employees should cancel any work travel plans (conferences and training) scheduled outside the Columbus metropolitan area for the foreseeable future. Employees are asked to notify their supervisor and/or Human Resources if they return from a vacation to an area or country that has been identified by the Centers for Disease Control as a “high risk location” for COVID-19.