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electric aggregation

To enroll in the aggregation program, call AEP Energy at 877-648-1937.

December 14, 2023 Update

Following an extensive review and community engagement process earlier this year to explore the merits of offering the community a new electric aggregation program, City Council unanimously approved moving forward with this initiative at its September 25 meeting.

Primary goals for the program are to facilitate stable and lower cost electric utility services for residents and business customers, to ensure the provision of reliable and first-rate customer service, and to support renewable energy with a brown energy option for customers.

To facilitate this new program, the City has joined the Sustainable Ohio Public Energy Council (SOPEC). Formed in 2014, SOPEC serves approximately 30 communities across Ohio, with a collective buying power representative of one of the largest customers in the State. SOPEC’s goal is to provide simple, valuable, and reliable public energy programs that help communities achieve their local energy and sustainability goals.

Following Council’s approval of the program, SOPEC and the City reviewed market rates and terms from AEP Energy bids and locked in pricing starting in January of 2024 through June of 2025. The three options for eligible households and businesses were:

  • Default 100% Renewable Energy at 7.203 cents per kWh
  • Brown Energy step down priced at 6.823 cents per kWh
  • Opt out of the program altogether

On November 21, 11,318 households and businesses (representing approximately 75% of the community) that were eligible to participate in the program were mailed a joint notice from SOPEC and the City, detailing the terms of the program. If they did not wish to participate, these prospective customers had until December 12 (21 days) to opt out of the program. During the opt out window, the City hosted four open houses in early December to provide assistance to residents needing help understanding Electric Aggregation and their options.

A total of 347 households/businesses – or 3% – chose to opt out of the program. As a result, approximately 72% of the community is now enrolled in the new Upper Arlington Electric Aggregation Program.

These enrolled customers will receive a communication from AEP Ohio via email or mail notifying them that they are enrolled in the City of Upper Arlington/SOPEC Electric Aggregation Program. This communication will also notify customers of a seven-day window whereby they can contact AEP Ohio if they no longer wish to participate in the program. The message is below:


We have been notified that you have chosen to switch to <NewESPName> as your new generation supplier.  This switch request is scheduled to become effective with your scheduled meter reading date of <EffectiveDate>.  This switch may have been requested by you or through your community’s governmental aggregation program. 

If you have decided that you do not want this switch request to take place, or if you believe that it was requested without your knowledge or permission, you must contact AEP Ohio no later than 5:00 pm on <RescindByDate>.  AEP Ohio can be contacted toll free at 1-877-648-1937, 24 hours a day, seven days a week.

If we do not receive notice of your desire to cancel this switch request prior to 5:00 pm on <RescindByDate> it will take place as scheduled 

If you elect to cancel this switch request by the time period stated above, you will continue to receive service from <OldESPCorporateName>, the company that currently provides generation to you. 

For a list of generation suppliers in your area or if you have any questions, please go to  You may also contact the Public Utilities Commission of Ohio at

1-888-237-5566.  You may also visit for information about generation suppliers in Ohio.


AEP Ohio




    Please note, the public hearing schedule has been adjusted slightly from dates previously communicated.





    How do I enroll in the program?
    If you are an eligible resident or small business in Upper Arlington, you will automatically be enrolled in the SOPEC Electric Aggregation Program for the City of Upper Arlington. You do not need to take any action. However, you will receive a joint notice from the City and SOPEC which will detail the electric aggregation program’s terms.

    How do I get out of the program?
    If you decide the program is not right for you, you have the option to opt-out. Upon receiving the joint notice from SOPEC and the City, you will be given a 21-day window to make your decision. Instructions for opting out will be clearly outlined in the notice. If you miss the 21-day window, do not worry, you can also choose to leave the program at any time for free. If you would like to leave, you can call Customer Care at 1-877-648-1937 and will be returned to AEP Ohio’s standard service offer rate.

    What if I just want “brown” energy?
    While the default option for the program is 100% Renewable Energy, there is a “brown” fossil fuel energy rate available. To enroll in this option, you will need to call Customer Care at 1-877-648-1937.

    How will my electric bill look different?
    The main change you will notice is the electricity supplier’s name listed on your bill will say AEP Energy when in the SOPEC Electric Aggregation Program for the City of Upper Arlington. AEP Energy is SOPEC’s supplier. Additionally, the rate charged for your electricity supply will be based on the SOPEC Electric Aggregation Program for the City of Upper Arlington rate (7.203 cents per kWh starting in January of 2024 through June of 2025) instead of AEP Ohio’s standard service offer rate.

    Will I get another bill?
    No. You will continue to receive just one electric bill from AEP Ohio as you always have. The only difference is that SOPEC’s supplier, AEP Energy, will be listed as your electricity supplier instead of your previous supplier. When in the program, your electricity supply rate will be based on the SOPEC Electric Aggregation Program for the City of Upper Arlington rate (7.203 cents per kWh starting in January of 2024 through June of 2025)

    What if I decide to get out of the program in a year from now?
    Residents and small businesses always have the choice to exit the program. You can also choose to leave the program at any time for free. If you would like to leave, you can call Customer Care at 1-877-648-1937 and will be returned to AEP Ohio’s standard service offer rate.

    How does aggregation affect AEP?
    The SOPEC Electric Aggregation Program for the City of Upper Arlington only impacts the supply portion of your electricity service. AEP Ohio will continue to deliver electricity to all program participants and it will manage the wires and other infrastructure. The supplier or source of the electricity will be determined by the SOPEC Electric Aggregation Program for the City of Upper Arlington. Aggregation allows communities like Upper Arlington to negotiate rates collectively, often securing better terms. However, AEP Ohio remains the utility responsible for delivery, service reliability, and other customer service aspects.

    What is a deregulated energy market and electric aggregation?
    Ohio has a deregulated the energy market, meaning you can choose where you buy your electricity generation. For example, you can select to purchase electricity from renewable sources or fossil fuels for your home or business. Some residents may have already selected a supplier for electricity, and you may notice marketers mailing you letters to purchase energy from them. You do not need to purchase energy from these marketers, because currently, AEP Ohio, will automatically provide default electricity supply for you. Importantly, AEP Ohio will continue to provide electricity to your home or business regardless of where you purchase your electricity supply.

    Who is SOPEC?
    SOPEC (Sustainable Ohio Public Energy Council) is a non-profit public service organization that the City has partnered with to run Upper Arlington’s electric aggregation program. They go out to market on behalf of Upper Arlington residents to try and get the most competitive supply price.

    What if I currently have a supplier contract in place? Will I still be automatically opted in?
    No, any residents who already have a supply agreement in place (if you chose something on or if you are currently a PIPP customer, you are not opted in.

    What are the benefits?
    The main benefit of aggregation is the City of Upper Arlington can achieve a more sustainable electricity supply for our residents by requiring a 100% renewable energy program content at a competitive price for our residents and businesses.

    It says its supply is 100% ‘green’.  How is this defined?  What are the sources?  Is it the same thing as 100% “carbon free”?
    The base power purchased on the open market by AEP Energy for SOPEC comes from various sources. However, all SOPEC communities also utilize what are called Renewable energy certificates (or credit) (“RECs”) to obtain electric aggregation programs featuring 100% renewable energy. SOPEC utilizes what are known as Green-e® RECs, which are the gold standard RECs and predominantly are made up of Midwest wind SOPEC and AEP Energy investigate the RECs to ensure no environmental or fishery concerns. Carbon-free is a different concept and includes nuclear sources. SOPEC only utilizes wind, solar, and hydropower for its RECS.


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