To enhance public safety and improve emergency response, the City of Upper Arlington is implementing a new alarm monitoring permit requirement for all properties with burglary or fire alarm systems. Beginning in February 2025, the PM AM Corporation will oversee the permitting process and tracking of false alarms. This partnership with the City is designed to streamline operations, reduce the burden of false alarms on public safety, and ensure effective responses during actual emergencies.

Why Do I Need an Alarm Permit?

An alarm monitoring permit helps ensure that Upper Arlington’s police and fire services can respond quickly and effectively in emergencies. By maintaining an up-to-date permit, property owners provide essential information, including:

• Emergency contact details
• Property specifics
• Backup contacts

This information allows public safety personnel to quickly access critical details during an emergency, ensuring faster, more accurate responses. Whether you are a homeowner or a business owner, keeping your alarm monitoring permit active ensures that emergency responders have the right information when they need it most.

How to Obtain or Renew Your Alarm Permit

• Existing Permit Holders: Contact the PM AM Corporation customer support to obtain your alarm permit number. You can do so by calling 844-392-6329 or by visiting this contact page and using the “Get in Touch by Email” support tool. There is no additional fee for existing permit holders.
• New Permit Applicants: If you do not currently have an alarm monitoring permit, you are required to apply for one to comply with the City’s ordinance. This ensures that your information is on file and accessible to emergency services.

To apply or renew your permit, residents or businesses must create an account through the False Alarm Management System Portal, which can be accessed by clicking here.