Every few years, the City surveys its residents to gauge how we’re doing in terms of the services that we provide, and to identify where improvements or adjustments might be needed to stay in tune with the needs and desires of the community. The 2025 Community Survey process is underway, led by the local market research firm, Illuminology.

In the coming days, 1,500 randomly selected households will be sent a letter from the City inviting them to participate in the survey. This letter will direct residents to an online survey and will provide a user passcode that is unique to their household. It will also ask that the adult (18 years & above) in the household with the last birthday complete the survey.

To accommodate any members of selected households that do not have easy access to the Internet, a couple weeks later, a follow up hard copy version of the survey will be mailed to homes that have not yet completed it online. We are asking that all households invited to participate in the 2025 Community Survey do so by mid-June.

The primary goals of the 2025 Community Survey are to obtain feedback on areas that include:

• The quality of life in Upper Arlington
• Satisfaction with existing City services
• Opinions on implementation of the City’s Capital Improvement Program
• Opinions on recent economic development activity
• Perceptions of the challenges that currently face UA
• Identifying or reaffirming important goals for the City

As we move into the summer and the returning data is analyzed, the emerging opinions and themes will be used in a variety of ways, aiding City Council as it sets direction for the City and as it revisits the 2026 budget. In addition, City departments will use the data to determine satisfaction with existing programming and services, possibly obtaining new ideas or suggestions for improvement.

If yours is among the households selected to participate in the 2025 Community Survey, please do your part by responding and making your opinions known. Please allow approximately 12 minutes to complete the survey on behalf of your household.

For additional survey details, please contact Emma Speight, Community Affairs Director, at 614-583-5045 or via email: [email protected].