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- Upper Arlington residents will not be billed for a transport or for any outstanding balance on a claim, even if they do not have insurance.
- Residents may receive a letter requesting or verifying insurance information if it had not been obtained in full at the time of the EMS transport.
- Some private insurance companies may submit payment to the patient when it should be sent to the City. If this occurs and the patient has not forwarded the check to the City, he/she will receive a letter from the City requesting reimbursement.
- In some cases whereby an EMS transport is provided by another jurisdiction through mutual aid, the policy of that responding agency will apply, therefore Upper Arlington residents may receive a bill for any balance due on the claim.