In this section, we provide an overview of the utilities available to Upper Arlington citizens, both private and public, along with useful contact information and resources for assistance.
The City oversees Solid Waste services, the care and maintenance of underground sanitary sewer and stormwater lines, and is responsible for the maintenance and replacement of waterlines in the public rights-of-way, with the actual provision of water and sewer service the responsibility of the City of Columbus Division of Water.
Details of the companies that provide other utilities, such as natural gas, electricity, telephone and cable services are also provided here, along with details of consumer protection agencies that can provide useful information as you compare providers.
Sewer & Stormwater Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5350
After hours: 614-583-5410
If you see or experience urgent situations, such as street flooding, sewer backups and/or basement flooding, call the listed Utility Division or after hours number. Full program details can be found in the Sanitary & Storm Sewer section of our website.
Solid Waste Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5370
The City contracts with Local Waste Services to provide residents a trash, recycling and yard waste collection program. Full program details can be found in the Solid Waste Services section of our website.
Utility Billing
City of Upper Arlington, Finance Department
3600 Tremont Road, Upper Arlington, OH 43221
Utility billing questions: 614-583-5280
The City’s Semi-Annual Utility Bill covers the Stormwater Utility fee, Solid Waste Service fee and in some cases a Neighborhood Lighting Utility fee.
- The Stormwater Utility fee ($22.50/six months or $45/annual) goes toward maintenance and improvements to the City’s stormwater systems.
- The Solid Waste Service fee (see table below) covers the costs of providing weekly refuse, recycling and yard waste collection services.
- The Neighborhood Lighting fee ($17.50/six months or $35/annual) helps to defray the cost of implementing residential lights throughout neighborhoods. This is fee is only applied when neighborhoods have completed the petition process. Visit our Neighborhood Lighting page for details.
UA households are scheduled to receive their semi-annual Stormwater Utility and Solid Waste Service invoice in the mail late January/early February and again in late June/early July. We thank you in advance for paying your invoice promptly.
Senior Discount – Single-unit Homeowners who reside at the address are aged 60 years or above can qualify for a discount on their Solid Waste base fee at any time by completing an online form. The first discount will not take effect until the next semi-annual bill. ONCE QUALIFIED, THERE IS NO NEED TO REAPPLY.
ESuite Account Instructions – Users can add an associated account to their user profile by clicking one of the Add Account buttons on the Linked Accounts page. There are two Add Account buttons, one at the bottom of the Account drop-down list and another at the top of the Available Accounts section. Both buttons work the same way (see pictured instructions ESuite Account Instructions 12-22.pdf below.)
The user can add as many accounts as is necessary. Once an account is added it will display in the Account drop-down list. From there the account can be selected for viewing. Once an account is selected, all features in eUtilities will pertain to that account. For example, the Account Summary page will display summary information pertaining to the selected account; making a payment via the Make a Payment page will transact against the selected account, etc.
In this way, the user can toggle between all of their accounts.
SOLID WASTE FEES
| Item | Standard Semi-Annual | Standard Annual | Senior Discount Semi-Annual | Senior Discount Annual |
|
|---|---|---|---|---|---|
| Base Fee | $142.50 | $285 | $128.25 | $256.50 | |
| Clean UA Charge | $3 | $6 | $3 | $6 | |
| Administrative Fee | $4.75 | $9.50 | $4.75 | $9.50 | |
Regular Total | $150.25 | $300.50 | $136 | $272 |
|
| Premium Service Fee | $247.50 | $495 | $247.50 | $495 | |
Premium Total | $397.75 | $795.50 | $383.50 | $767 |
Starting in January of 2024, the City will be providing an Electric Aggregation Program for eligible households and businesses. Full details can be found on the Electric Aggregation page.
Upper Arlington consumers have several options available to them for the provision of various utilities. Relative to the provision of natural gas and electricity, the best way to determine which provider program is right for you is to check the Public Utilities Commission of Ohio’s (PUCO) “Apples to Apples” charts, at www.energychoice.ohio.gov. Regardless of the provider selected, the actual supply of natural gas is distributed via Columbia Gas of Ohio’s physical network and the supply of electricity is through AEP Ohio’s hardware delivery system. The lists we provide below of cable television, telephone and Internet providers is not necessarily complete, nor does it represent an endorsement from the City. If you represent a utility provider you wish to add to this section, contact us using the form below.
ELECTRICITY
AEP Ohio
1 Riverside Plaza, Columbus, OH 43215
Customer Service: 800-672-2231
www.aepohio.com
Report Power Outages: 800-672-2231
Web: www.aepohio.com/outages/report/
When to Call the City of Upper Arlington For Help
If an outage has affected streetlights or traffic signals. If you see a downed power line, especially if it is emitting sparks or causing a fire.
Police non-emergency: 614-459-2800
Help Reduce Problems With Trees and Utility Lines
Power lines typically come into homes along utility easements at the rear or sides of properties. AEP performs routine tree-trimming maintenance to keep branches away from power lines. Residents can assist by not planting trees in the easement, and choosing slow-growing, smaller trees to be located close to power lines. Contact AEP to report problems with trees and power lines. Do not attempt to trim branches close to or touching power lines.
NATURAL GAS
Columbia Gas of Ohio, Inc.
200 Civic Center Drive, Columbus, OH 43215-4138
Phone: 800-344-4077
Gas odor/emergency/after hours: 800-344-4077
www.columbiagasohio.com
WATER
City of Columbus, Division of Water
910 Dublin Road, Room 109, Columbus, OH 43215
Phone: 614-645-8276
www.columbus.gov/utilities
Water Main Breaks & Emergency
Upper Arlington Public Service: 614-583-5385
After hours: 614-645-7788
The Water Distribution System conveys potable water, provided by the City of Columbus, from the Dublin Road and Morse Road plants to the homes and businesses of Upper Arlington. The System consists of approximately 148 miles of varying size waterline, 1,959 fire hydrants, and a 750,000 gallon elevated water tower located at Zollinger Road. The City of Columbus is responsible for repairing all lines in Upper Arlington, with a few exceptions.
OTHER CONTACTS
CALL BEFORE YOU DIG
Ohio Utilities Protection Service
Phone: 800-362-2764
www.oups.org
Office of the Ohio Consumers’ Counsel (OCC)
10 West Broad Street, #1800, Columbus, OH 43215-3485
Phone: 877-742-5622
www.occ.ohio.gov
Offers assistance with utility questions, advice on selecting providers and a means to file service complaints.
Public Utilities Commission of Ohio (PUCO)
180 E. Broad Street, Columbus, OH 43215-3793
Phone: 800-686-7826
www.puco.ohio.gov
Works to assure all residential and business consumers have access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.
Utility Billing (8)
Fire hydrants are flushed in the middle of April to the middle of May. Contact the Fire Prevention Office at 614-583-5100 to see if a hydrant in your area is being flushed. If your water is rusty and it is not during the flushing season, call Columbus Water Division at 614-645-7788 to see if there is a water main break or if there is construction in your neighborhood.
No, all fees included on your utility invoice (stormwater, solid waste, neighborhood lighting utility—if applicable) run with the property and the City does not prorate the amount due should a property change hands during the year. The individual/party that owns the property in question when the utility bill is received is responsible for payment in full.We recommend that you discuss balancing your utility account through your realtor and escrow closing, similar to how property taxes are pro-rated.
The City of Columbus provides water service to all UA residents and businesses. If you experience flooding or suspect a water main break, call the City of Upper Arlington Public Works Division at 614-583-5385 during regular business hours. A member of staff will visit the site to determine the nature of the problem, and contact the City of Columbus on your behalf. If you have an after hours emergency, contact the City of Columbus at 614-645-7788.
Discolored water is caused by the build up of iron and calcium deposits in the waterline. When water flow is interrupted by a line break or fire hydrant flushing, deposits can be stirred up, creating the colored water. It usually takes three-to-four hours for water to clear. Periodically turn on your cold water and let it run for several minutes. Keep doing this until the cold water is clear. Do not use hot water or wash clothes until the water is clear.
For homes built on slabs, the line will likely froze where the pipe enters the home. For homes with basements, the line into the home likely froze where it passes through concrete block into the home.
Insulate pipes where freezing is likely to occur. If this is not possible, periodically turn on your water and let it run for several seconds, purchase a space heater to place in front of the pipes or purchase a heating coil that can be plugged in and wrapped around the pipes to keep them warm.
Try using a hair dryer and blowing warm air down onto frozen sections or into the opening of the block wall where the water line enters the home.
The stormwater fee is used to repair and maintain the City’s existing stormwater system. It is not designed to make improvements on private property.
The benefits are not site specific. Run-off from your property combines with that from other lots, accumulating to become part of the problem downstream. Benefits are gained throughout the City by minimizing the flooding of roads, intersections, and downstream properties.
No, it is a utility fee just like your water or electric bills, and is therefore not tax deductible.