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In this section, we provide an overview of the utilities available to Upper Arlington citizens, both private and public, along with useful contact information and resources for assistance.

The City oversees Solid Waste services, the care and maintenance of underground sanitary sewer and stormwater lines, and is responsible for the maintenance and replacement of waterlines in the public rights-of-way, with the actual provision of water and sewer service the responsibility of the City of Columbus Division of Water.

Details of the companies that provide other utilities, such as natural gas, electricity, telephone and cable services are also provided here, along with details of consumer protection agencies that can provide useful information as you compare providers.

NEWS
31Dec '18

Water & Sewer Surcharge Increase

Included within the City’s 2019-2020 budget document are 5% increases in the water and sewer surcharges that are added onto property owners’ water bills from Columbus. These increases will bring…

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CITY-PROVIDED UTILITIES

Sewer & Stormwater Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5350
After hours: 614-583-5410

If you see or experience urgent situations, such as street flooding, sewer backups and/or basement flooding, call the listed Utility Division or after hours number. 
Full program details can be found in the Sanitary & Storm Sewer section of our website.

Solid Waste Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5370

The City contracts with Local Waste Services to provide residents a trash, recycling and yard waste collection program. Full program details can be found in the Solid Waste Services section of our website.

SEMI-ANNUAL UTILITY BILLING

Utility Billing
City of Upper Arlington, Finance Department
3600 Tremont Road, Upper Arlington, OH 43221
Utility billing questions: 614-583-5280

The City’s Semi-Annual Utility Bill covers the Stormwater Utility fee, Solid Waste Service fee and in some cases a Neighborhood Lighting Utility fee.

  • The Stormwater Utility fee ($22.50/six months or $45/annual) goes toward maintenance and improvements to the City’s stormwater systems.
  • The Solid Waste Service fee (see table below) covers the costs of providing weekly refuse, recycling and yard waste collection services.
  • The Neighborhood Lighting fee ($17.50/six months or $35/annual) helps to defray the cost of implementing residential lights throughout neighborhoods. This is fee is only applied when neighborhoods have completed the petition process. Visit our Neighborhood Lighting page for details.

UA households are scheduled to receive their semi-annual Stormwater Utility and Solid Waste Service invoice in the mail late January/early February and again in late June/early July. We thank you in advance for paying your invoice promptly.

Senior Discount – Single-unit Homeowners who reside at the address are aged 60 years or above can qualify for a discount on their Solid Waste base fee at any time by completing an online form. The first discount will not take effect until the next semi-annual bill. ONCE QUALIFIED, THERE IS NO NEED TO REAPPLY.

SOLID WASTE FEES

ItemStandard
Semi-Annual
Standard
Annual
 Senior Discount
Semi-Annual
Senior Discount
Annual
Base Fee$106.50$213$96$192
Community Recycling Fee$3.50$7$3.50$7
Administrative Fee$3.50$7$3.50$7

Regular Total

$113.50

$227

$103

$206

Premium Service Fee$193.50$387$193.50$387

Premium Total

$307

$614

$296.50

$593

UTILITY PROVIDERS - RESOURCES

Upper Arlington consumers have several options available to them for the provision of various utilities. Relative to the provision of natural gas and electricity, the best way to determine which provider program is right for you is to check the Public Utilities Commission of Ohio’s (PUCO) “Apples to Apples” charts, at www.energychoice.ohio.gov. Regardless of the provider selected, the actual supply of natural gas is distributed via Columbia Gas of Ohio’s physical network and the supply of electricity is through AEP Ohio’s hardware delivery system. The lists we provide below of cable television, telephone and Internet providers is not necessarily complete, nor does it represent an endorsement from the City. If you represent a utility provider you wish to add to this section, contact us using the form below.

CABLE TELEVSION

Time Warner Cable
Phone: 800-892-4357
www.twcol.com

WOW Cable
Phone: 866-496-9669
www.wowway.com

ELECTRICITY

AEP Ohio
1 Riverside Plaza, Columbus, OH 43215
Customer Service: 800-672-2231
www.aepohio.com

Report Power Outages: 800-672-2231
Web: www.aepohio.com/outages/report/

When to Call the City of Upper Arlington For Help
If an outage has affected streetlights or traffic signals. If you see a downed power line, especially if it is emitting sparks or causing a fire.
Police non-emergency: 614-459-2800

Help Reduce Problems With Trees and Utility Lines
Power lines typically come into homes along utility easements at the rear or sides of properties. AEP performs routine tree-trimming maintenance to keep branches away from power lines. Residents can assist by not planting trees in the easement, and choosing slow-growing, smaller trees to be located close to power lines. Contact AEP to report problems with trees and power lines. Do not attempt to trim branches close to or touching power lines.

LOCAL TELEPHONE & INTERNET

AT&T Ohio
Phone: 800-288-2020
www.attsavings.com

Frontier Internet
Phone: 855-541-8247
www.allconnect.com/providers/frontier-communications

Long Distance Telephone

AT&T
Business Services: 855-656-4365

MCI
Business Sales/Service: 800-436-4444

Sprint
Customer Service: 866-866-7509

Vonage
Sales: 888-692-8078

XO Communications
Sales: 855-339-4417

NATURAL GAS

Columbia Gas of Ohio, Inc.
200 Civic Center Drive, Columbus, OH 43215-4138
Phone: 800-344-4077
Gas odor/emergency/after hours: 800-344-4077
www.columbiagasohio.com

WATER

City of Columbus, Division of Water
910 Dublin Road, Room 109, Columbus, OH 43215
Phone: 614-645-8276
www.columbuswater.com

Water Main Breaks & Emergency
Upper Arlington Public Service: 614-583-5385
After hours: 614-645-7788

The Water Distribution System conveys potable water, provided by the City of Columbus, from the Dublin Road and Morse Road plants to the homes and businesses of Upper Arlington. The System consists of approximately 148 miles of varying size waterline, 1,959 fire hydrants, and a 750,000 gallon elevated water tower located at Zollinger Road. The City of Columbus is responsible for repairing all lines in Upper Arlington, with a few exceptions.

OTHER CONTACTS

CALL BEFORE YOU DIG
Ohio Utilities Protection Service

Phone: 800-362-2764
www.oups.org

Office of the Ohio Consumers’ Counsel (OCC)
10 West Broad Street, #1800, Columbus, OH 43215-3485
Phone: 877-742-5622
www.occ.ohio.gov

Offers assistance with utility questions, advice on selecting providers and a means to file service complaints.

Public Utilities Commission of Ohio (PUCO)
180 E. Broad Street, Columbus, OH 43215-3793
Phone: 800-686-7826
www.puco.ohio.gov

Works to assure all residential and business consumers have access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

FAQS

Fire Safety Programs (7)

Open burning of any yard waste such as brush or leaves is prohibited in the City of Upper Arlington. Yard waste disposal questions should be directed to the Public Service Department, at 614-583-5350 or visit our Solid Waste Services section. For any outdoor burning concerns, call 614-583-5100.

Call 614-583-5100 or send your request to schedule a speaker for your event using the Contact form below.

Yes, we do home fire safety inspections for residential childcare certifications, adoptions, foster care and overall home fire safety inspections. Call 614-583-5100.

Call 614-583-5100, send a request using the Contact form below or submit an online form Records Request – City Administration from the City Council – City Clerk web page.

Fire hydrants are flushed in the middle of April to the middle of May. Contact the Fire Prevention Office at 614-583-5100 to see if a hydrant in your area is being flushed. If your water is rusty and it is not during the flushing season, call Columbus Water Division at 614-645-7788 to see if there is a water main break or if there is construction in your neighborhood.

Permits are required for:

  • Commercial fire suppression systems
  • Commercial fire protection systems
  • Hydrant usage
  • Fireworks exhibits
  • Open burn
  • Service stations
  • Tents (any tent or membrane structure over 400 square feet, unless the tent is open on all sides, in which case up to 700 square feet is allowed without a permit)
  • Underground Storage Tank Removal
  • Private fire main permit (contractors building new complexes that require installing a fire hydrant)

Call the Fire Prevention Office, at 614-583-5100, with any questions.

You can find these items at most hardware, home improvement centers, discount/department stores or online. Make sure the item you purchase is approved by the Underwriters Laboratory and has the UL label.

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CONTACT UTILITY BILLING

The City’s website is designed to provide 24/7 access to useful information about City departments, services, public meetings, special projects, events, legislation and more. If you are unable to find what you are looking for on this page or in our FAQ section, please complete the webform below. It will be directed straight to staff in the department listed above.

PLEASE NOTE: This is not an emergency reporting system. Requests are addressed during regular work hours of 8 am-5 pm, Monday-Friday. If you need to report an emergency situation, please call 9-1-1.

CONTACT PUBLIC SERVICE

The City’s website is designed to provide 24/7 access to useful information about City departments, services, public meetings, special projects, events, legislation and more. If you are unable to find what you are looking for on this page or in our FAQ section, please complete the webform below. It will be directed straight to staff in the department listed above.

PLEASE NOTE: This is not an emergency reporting system. Requests are addressed during regular work hours of 8 am-5 pm, Monday-Friday. If you need to report an emergency situation, please call 9-1-1.

I am interested in: (check all that apply - required)
Fats, Oils & GreaseLeaf CollectionMosquito ControlSewer & Storm DrainageSnow RemovalSolid Waste ServicesStreet SweepingOther (Describe Below)

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