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614-583-5000 3600 Tremont Rd

We are always looking for innovative ways to bring the best care possible to our community and are proud to offer CARES—Community Assistance, Referrals and Education Services. CARES focuses on education, injury prevention and building community partnerships to help improve residents lives. CARES offers a community paramedicine program that provides community-based healthcare, with our paramedics functioning outside their customary emergency response roles to educate and assist residents in health care issues, and developing useful collaborations with area providers.

To learn more or to schedule one of the services listed below, contact us at 614-583-5352 or [email protected]. If you are a resident or area health organization that sees an opportunity for partnering with the Fire Division to expand public health in Upper Arlington, we want to hear from you—please complete the contact form below.

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MISSION STATEMENT

Through education, resource coordination and service, the CARES program promotes improved quality of life and independence for all Upper Arlington residents. 

At a family’s invitation, members of the UA CARES team will schedule a home visit to meet individuals with cognitive, communication, or mobility impairments or complex medical needs. The team will gather pertinent information about the specific needs of the individual, perform a basic home safety evaluation, collaborate with the family to prepare, and work with everyone to develop a trusting relationship in case of any future emergency situations. The information gathered by the UA CARES team–all confidential–can be used by the City’s emergency services, to provide the best level of care and compassion to the individuals on the registry.

To find out more about the UA CARES Registry, contact [email protected] or 614-583-5352.

Find essential support and services in one place.

Resources Available:

  • Shelters & Housing: Emergency and transitional housing options
  • Warming Centers: Safe spaces during extreme weather
  • Food Assistance: Food pantries and meal programs
  • Utility Support: Help with energy, water, and other utilities
  • Additional Services: Clothing, transportation, mental health, and more

Quickly connect with the help you need. You’re not alone—support is here.

UA CARES is uniquely positioned to support partnerships with local healthcare providers to create coordinated home care support for our most vulnerable residents. UA CARES goals are to prevent unnecessary hospitalizations, facilitate healthcare navigation and increase connection to community resources.

UA CARES team members can conduct a confidential, non-emergency medical evaluation and education in your own home, helping residents stay safe in their homes and reducing the need for future emergency medical care. UA CARES team members can also conduct fall risk assessments to help reduce the risk of residents falling in their home. The team can help identify home modifications and assist with obtaining equipment.

Residents that have questions about medic alert buttons, transportation, meal delivery, and other services, may contact the UA CARES team for additional information and referrals.

To learn more, contact [email protected] or 614-583-5352.

CONTACT CARES

    The City’s website is designed to provide 24/7 access to useful information about City departments, services, public meetings, special projects, events, legislation and more. If you are unable to find what you are looking for on this page or in our FAQ section, please complete the webform below. It will be directed straight to staff in the department listed above.

    The City also offers a convenient means for residents to report issues such as potholes, broken streetlights, property maintenance issues and parks damage through our UA Click2Fix smartphone app, available from AppleApp or GooglePlay.

    PLEASE NOTE: This is not an emergency reporting system. Requests are addressed during regular work hours of 8 am-5 pm, Monday-Friday. If you need to report an emergency situation, please call 9-1-1.

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