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The CARES Registry is designed to help minimize the impact of injuries, illness or emergencies experienced by members of our community with special needs. The registry is voluntary, free-of-charge and adaptable. At a family’s invitation, the Fire Division’s CARES team will schedule a home visit to meet individuals with cognitive, communication or mobility impairments, or complex medical needs. The team will gather pertinent information, perform a basic home safety inspection, and collaborate with the family to develop a trusting relationship. The information gathered is confidential and can be used by the City’s emergency services to provide the best level of care and compassion. The CARES registry is also tied to mobile data terminals in the City’s vehicles via the NRECC 911/dispatching team.

Citizen Camera Partnership is an opt-in database maintained by the Police Division of homes and businesses that use security video cameras. As/when a crime occurs, officers check the database for registered properties in the area that might have video footage to assist with their investigation.

The File of Life is a health information kit that allows emergency personnel to respond more effectively when called to a resident’s home. Residents complete a form detailing medical and emergency contact data, then place it in a magnetic pouch which is then affixed to the outside of the refrigerator. Fire and EMS personnel are trained to look for the File of Life when called to an emergency. The File of Life is free and can be requested by calling the Upper Arlington Commission on Aging, at 614-583-5326.

I Am Fine is a free, telephone check-in program for any resident that helps maintain independent living. Call frequency is set by each participant, and once enrolled, a computer calls the number provided as scheduled. If everything is okay, the resident simply answers and hangs up the phone. If the resident does not answer, the computer calls a pre-established contact who has a key to the home (typically a relative or neighbor).

Knox Box is a mini, lockable steel vault that provides firefighters and paramedics access to keys for entry to a residence or business in an emergency. Only the UA Fire Division can access these boxes. In an emergency, the dispatcher tells first responders if a Knox-Box is onsite for easy building access.

Each year, approximately 350,000 cardiac arrests occur outside the hospital setting in the U.S. The PulsePoint mobile app empowers citizens to provide life-saving assistance to victims of sudden cardiac arrest. Should someone in a public place experience a cardiac emergency, the app will alert CPR-trained, registered citizens who are in the vicinity simultaneously with the dispatch of paramedics.

Smart911™ is an online tool enabling residents to create a household “Safety Profile” that is directly shared with NRECC dispatchers in the event that you call 9-1-1 for assistance. Once registered, should an emergency occur at your home or to a family member whose information and phone number is included in the Safety Profile, dispatchers have access to information that could prove invaluable to first responders and, ultimately, to those in need of assistance. When you register with Smart911™, you decide what to include in your Safety Profile, such as:

• Details about your home
• Details about your family members
• Details about your pets
• Details about medical conditions or special needs

Franklin County’s Emergency Communications Centers, including NRECC, offer a Text to 911 feature, enabling residents to send a text for assistance. This new option should only be used under certain circumstances:

• If you are deaf, hard of hearing or have a speech disability.
• If you are unable to speak due to an injury.
• If you are in a threatening situation and a voice call would increase the threat.
• If mobile phone reception is poor.

If you do need to send a text for emergency assistance, type in the numbers 911 in the “to” field. Then type a brief but informative message that includes your location and the type of emergency. Then press “send.”

An extension of ALERT Franklin County, UAAlerts is a timely and reliable alert system to deliver important Upper Arlington information directly to your cell phone via text message. No registration or app download required, simply text UAAlerts to 888-777 to receive important public safety updates from the City including breaking emergency situations, mosquito spraying, hydrant flushing, large event cancellations, major construction updates and traffic delays. Text STOP to 888-777 to cancel at any time. Message and data rates may apply.