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The City is committed to providing timely, accurate communications to its citizens relative to municipal services, special projects, Council policy and other important community news. The Community Affairs Division, which is housed in the City Manager’s Office, oversees the City’s communications, marketing and engagement programs.

In this section you can find details of our various communications and community engagement tools, including options that allow you to choose how you want to hear from us.

UAInsight Cover

UA Insight is a newsletter for residents from the City of Upper Arlington, Upper Arlington Schools and the Upper Arlington Public Library. Effective 2018, UA Insight is mailed to all UA households six times per year. Additional copies can be found at City buildings, local libraries and schools offices. We hope you enjoy receiving and reading UA Insight, and that you find value in the information we provide about your community .

Electronic version of the most recent edition is available by clicking on newsletter image. Back issues of UA Insight, and its predecessor, City Insight, can be accessed via the Archives Portal – Newsletter search type.

Activity Guide

Activity Guide

This popular publication of the Parks & Recreation Department is mailed to all UA households and existing customers three times per year, providing access to a comprehensive catalog of programs, classes, activities and special events for all ages. An electronic “flipbook” is produced in conjunction with each issue, providing you with convenient access to online registration.

PAFR Cover

Popular Annual Financial Report (PAFR)

This annual publication of the Finance Department provides a reader friendly snapshot of the City’s finances. Past Year PAFR documents can be accessed via Archives Portal – Finance search type.


How to Register:

1. Click the “Register for eNews” link below
2. Enter your email address and check the box next to “City iNSIGHT eNews”, “Activity Link”, “Arts Link” and/or “Sentinel”
3. You’re finished! You can now enjoy regular updates from the City

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Register for our City iNSIGHT eNews and we will send useful service news and special project updates directly to you inbox twice a month. Don’t miss out on these important updates, including news from City Council, community events, street construction details, seasonal services and more. Sign-up today to gain more insight into your City!

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The ActivityLink e-newsletter—sent to Parks & Recreation customers every month—helps keep the programs, activities and special events highlighted in the Activity Guide fresh in your minds. Get registered today to start receiving timely reminders of summertime concerts, camps, senior lunches and more.

Sentinel eNews

The Sentinel e-newsletter—sent to Parks & Recreation 50+ residents every month—helps keep the programs, activities and special events highlighted in the Activity Guide fresh in your minds. Get registered today to start receiving timely reminders of senior lunches, classes, discussion groups, travel and more.

Arts Link is a newsletter for residents containing valuable information about the Arts and Culture in Upper Arlington. If you are interested in being added to our electronic mailing list, sign-up today to gain monthly updates!


Be among the first to receive updates from the City by following us on social media, with the following options:


Community Surveys

Every few years, the City undertakes a broad based survey of the community. It’s the most effective way to obtain feedback that is reliable and statistically representative of the entire community. It provides a means to check that our service delivery is on track in all areas as we determine how best to allocate public funds. This process also helps us identify any key issues that may require our attention.

Here you can find and download pdf files of the most recent surveys. Archived surveys can be found through the City’s Archives Portal – Surveys search.


Explore the City’s financial data in an interactive, user-friendly format.

Open Town Hall

Be part of online discussions on special projects or community topics. You can leave a post as a registered guest or anonymously for consideration by City officials.


The City is part of the Franklin County emergency notification system, an online tool that can quickly dispatch texts, emails and voice messages to citizens, notifying them of extreme weather conditions and other breaking emergency situations. The City makes use of this system to notify residents of issues specific to our community, such as summertime mosquito fogging, spring fire hydrant flushing, major construction project updates and more.

For residents to receive the most benefit from this notification tool, you are advised to register and tailor your account relative to how you would like to receive updates, and to include the devices of other family members.


The City’s website is designed to provide 24/7 access to useful information about City departments, services, public meetings, special projects, events, legislation and more. If you are unable to find what you are looking for on this page or in our FAQ section, please complete the webform below. It will be directed straight to staff in the department listed above.

PLEASE NOTE: This is not an emergency reporting system. Requests are addressed during regular work hours of 8 am-5 pm, Monday-Friday. If you need to report an emergency situation, please call 9-1-1.

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